Detention protocol
“Detained,” “ICE,” “deportación”: standard intake stops, the key facts are captured and the attorney on duty is called immediately. See the protocol.
Engine 01 · Front Desk
The AI receptionist that knows immigration, not just how to take a message.
VoxCross answers every inquiry in English or Spanish, qualifies it against the case types you take, runs a conflict check, books the consult, and puts a one-page brief on the attorney’s desk before the client walks in.
Why generic receptionists fall short
Immigration intake isn’t “name, number, reason for calling.”
A caller whose brother was detained last night, a spouse asking about a green card, an asylum seeker with a deadline they don’t know about. Each needs different questions, a different urgency, and often a different language.
General answering services and generic AI receptionists take messages. The message sits until someone calls back, and by then the family has often called three other firms. The ones that do book arrive at the consult without the facts the attorney needs.
VoxCross Front Desk is trained on immigration intake. It knows the difference between an I-130 and an I-485, what an RFE is, why a prior removal matters and what to do the moment someone says “detenido.” It follows your rules: which case types you take, which you refer out, whether consults are paid, and who is on duty tonight.
It never gives legal advice. It gathers facts, books the consult and hands the attorney everything they need to make the call.
How it works
From first ring to a prepared consult.
Every step runs on your phone line, your calendar and your case software. Your staff doesn’t change how they work.
Answers in the caller’s language
English or Spanish, switching mid-call if the caller does, with the receptionist name and voice your firm chooses. Callers hear a recording disclosure at the start.
Qualifies by case type
Asks the questions you approved for family, removal defense, asylum, naturalization, DACA, TPS and the rest. Out-of-scope calls get your preferred referral.
Runs a conflict check
Checks the caller and the other people named against the contacts in your case software and flags any potential conflict for review before the consult.
Books the consult
Puts qualified callers on the right attorney’s calendar, and collects the consultation fee by payment link if your firm charges one.
Sends the document list
The client gets a checklist for their case type, in their language, before they arrive, so the consult isn’t wasted.
Hands the attorney a one-page brief
The Consult Prep Dossier: who they are, what they said, the documents requested and the red flags worth a question.
Follows up with the ones who didn’t book
Up to five touches over seven days by call, email and text (with consent), until they book or say no.
Built in
The details that decide whether a lead becomes a client.
Web forms called back in under 60 seconds
A form submitted at 11 p.m. gets a call back while the person is still holding their phone, not the next morning.
Vendor & spam shield
Marketing agencies, software vendors and robocalls are screened out politely. Your team only hears from people who need a lawyer.
Case types you take, and the ones you don’t
Tell us your practice areas and referral partners once. The intake follows them on every call, at every hour.
A person whenever they ask
Existing clients and anyone who asks for staff are transferred during office hours or booked for a callback.
Everything in your system
Contact, case type, transcript translated to English and the recording go into Clio or MyCase. No double entry.
What it will not do
The lines it never crosses.
- Tell a caller whether they qualify for a visa, a green card, asylum or anything else
- Predict outcomes, timelines or quote legal strategy
- Pretend to be a human or trap anyone who asks for a person
- Text anyone who hasn’t agreed to receive messages
- Share case information with anyone who hasn’t verified their identity
FAQ
Questions attorneys ask us
What is an AI receptionist for an immigration law firm?
It is a voice agent that answers your firm’s calls in English and Spanish, asks the intake questions your staff would ask for each case type, books qualified callers into your calendar and logs everything in your case software. VoxCross adds immigration-specific handling: detention emergencies, conflict checks and a prep brief for the attorney.
Can callers tell they are talking to an AI?
The agent sounds natural, but it does not pretend to be a person. It can identify itself as the firm’s virtual assistant, and any caller who asks for a human is routed to your team or scheduled for a callback.
What does it ask a caller?
The questions you approve for each case type: who the call is about, the immigration situation in the caller’s own words, any upcoming dates, prior applications, and contact details. It gathers facts only and never tells a caller whether they qualify for anything.
Which calls does it handle: all of them or only after hours?
You decide. Many firms forward overflow and after-hours calls; others let it answer everything and transfer existing clients to staff. You can change the schedule at any time.
Does it work with our case-management software?
Clio and MyCase connect directly, and Google Calendar and Outlook work out of the box. For Docketwise, LollyLaw and other systems we confirm what can be connected on the demo.
How long does it take to set up?
Your line is answering within 24 hours of signing. Integrations, the conflict check and the Consult Prep Dossier are connected during the first week.
Book a demo
Thirty minutes. You call the line yourself.
On the demo we set the system up with your firm’s name, you call it from your own phone, and you watch the summary, the calendar entry and the prep brief arrive. If it isn’t obviously useful in the first five minutes, we hang up.
- Live line configured with your firm’s name before the call
- We check your case software and calendar on the call
- No pitch deck. You see the system work.
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